FAQs

• HOW CAN I CHANGE MY SHIPPING ADDRESS?
  By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
• HOW DO I ACTIVATE MY ACCOUNT?
  The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com
• WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
  Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.
• WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?
  Sample Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So...
• HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
  After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
• HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
  Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.